Job Description

Account Manager

Role: Account Manager

Commitment: Full Time

Reports To: Director, Strategic Accounts

Location: Remote (East Coast Time Zone)

Travel: Once per quarter for team meetings, tradeshows, and customer visits.

Tech Stack: G-Suite, Slack, Zoom, Salesforce, Salesforce QtC, HubSpot, Jira, Confluence, Gainsight, Calendly, Groove

About Addigy

Addigy is a fast-growing SaaS company empowering IT professionals to manage Apple devices at scale. Our platform enables organizations and Managed Service Providers (MSPs) to monitor, secure, and manage macOS, iOS, and iPadOS devices in real time through a single, intuitive interface. We are guided by three core values: Humble – outcomes over ego, every time; Hungry – relentless in our pursuit of progress; and Smart – we're curious, we dig, we never stop learning.

The Opportunity

Account Managers at Addigy are responsible for driving revenue growth and retention within a portfolio of assigned accounts. This role combines proactive account management with a keen focus on maximizing customer lifetime value through high-impact engagements and tailored growth strategies.

This is a revenue-carrying role — you own expansion, renewals, and long-term relationship health across your book of business. You'll also be expected to lean into AI-powered workflows, actively using tools like Claude and others to work smarter and move faster every day.

Why This Role Is Exciting

• Own a real book of business – You'll drive expansion and renewal revenue with a portfolio of accounts, with a clear path to impact from day one.
• AI-forward team – Addigy actively encourages using AI tools in everyday workflows — this isn't optional, it's part of how we work.
• Strategic, not transactional – You'll build trusted, long-term partnerships and shape how customers grow with Addigy over time.

What You'll Do

Revenue & Expansion

• Identify and pursue upsell and cross-sell opportunities through a deep understanding of each customer's goals and needs
• Build compelling cases for product extensions or enhancements, driving adoption and revenue growth within your accounts
• Successfully renew customer contracts and consistently meet or exceed expansion revenue targets

Relationship Management

• Maintain high-touch, strategic relationships with key stakeholders, ensuring Addigy's solutions remain integral to their success
• Act as an advocate for the customer within Addigy, collaborating cross-functionally to align resources that support growth initiatives
• Build long-term, trust-based relationships that consistently reinforce Addigy's value proposition

Strategic Account Planning

• Develop targeted account plans with specific actions and timelines for growth
• Use data-driven insights to identify high-potential accounts and tailor engagement strategies that maximize lifetime value
• Establish a structured cadence of check-ins and strategic reviews to drive engagement, expansion, and retention

Customer Engagement

• Regularly showcase Addigy's impact through QBRs and routine calls, keeping a consistent focus on measurable outcomes
• Anticipate potential challenges and proactively manage risks to maintain customer satisfaction and loyalty
• Leverage AI tools (Claude and others) to enhance research, personalization, and workflow efficiency

What Success Looks Like

In the first 90 days, you will:

• Develop and execute strategic account plans focused on identifying and achieving expansion revenue targets
• Prioritize high-impact onboarding and relationship-building activities that position Addigy as a trusted partner
• Identify cross-sell and upsell opportunities early in the customer journey
• Establish a structured cadence of check-ins and strategic reviews across your portfolio

What You Bring

Required

• Proven experience in account management or customer success with a track record of meeting or exceeding revenue targets in SaaS or technology
• Experience selling into or managing existing customers where MSPs were the target audience
• Demonstrated ability to build and maintain influential, trust-based relationships that support revenue growth and retention
• Proficient in creating account strategies informed by customer data, using a methodical approach to expand accounts and secure renewals
• Strong problem-solving skills with a proactive approach to identifying challenges and facilitating solutions

Preferred

• Familiarity with Apple device management, MDM, RMM, or endpoint security solutions
• Experience with Salesforce (including QtC), Gainsight, or similar CS/CRM tooling
• Comfort using AI tools (Claude or similar) in day-to-day workflows

Who You Are

• Revenue-Minded – You think like an owner, consistently looking for ways to grow accounts and demonstrate value
• Relationship-Driven – You build genuine, long-term partnerships — not just transactional check-ins
• Strategic Communicator – Skilled at aligning conversations and presentations with customer goals and clearly demonstrating the value of expanding their investment
• Proactive & Analytical – You anticipate challenges before they escalate and use data to guide your account strategy

Compensation includes a competitive base salary and commission structure commensurate with experience. Full details will be shared during the interview process.

Addigy is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made on the basis of qualifications, merit, and business need.

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