Job Description

DEPARTMENT OF CHILD SAFETY The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support. Records Manager Job Location: LEGAL SERVICES ADMIN 3003 N Central Ave Phoenix, AZ 85012 Posting Details: Salary: $26.4424 HRLY / $55,000.19 Salary Grade: 20 Closing Date: July 23, 2026 Job Summary: The Centralized Records Coordination Unit (CRCU) Manager is responsible for the day‑to‑day supervision of CRCU staff, and oversees the processing and/or redactions of statewide and nationwide requests from various entities, which includes the public, media, court personnel, dependency requests, as well as out‑of‑state Child Protective Services (CPS) agencies and law enforcement in addition to other statutorily entitled groups. The Centralized Records Coordination Unit Manager ensures the Department provides redacted records to requesters in compliance with all applicable statutes and policies. Job Duties: Supervises, directs, monitors, trains and evaluates the work performance of subordinate staff; ensures oversight of quality assurance on redaction of records produced by unit; ensures staff maintain a caseload and complete research in systems regarding child maltreatment records, in addition to redacting the documents. Oversees the intake, redaction and timely disclosure of redacted documents which may include disclosing to JAX (Maricopa Court System) documents subject to the 10‑Day disclosure rules; manages, tracks, and plans work‑flow and how the unit will perform the production of records and release to requesters; manages/reviews tracking system of redacted and high‑profile requests. Receives and monitors requests for confidential DCS history; determines who is authorized to receive the information per federal and state law, as well as DCS policy; researches database for prior child maltreatment history; works with County Attorney offices to ensure release of any DCS records does not present a material harm to criminal investigations and/or prosecution. In collaboration with the administrator, works with system partners (courts, attorneys, AGO, etc.) to address systemic issues that arise in the production of records, including participation in court hearings as needed. Responds to the general public and media regarding DCS records requests, including explaining the process to request confidential information, who is eligible to receive DCS records, what additional information is needed, and resolving issues for difficult clients or complex issues; redacts highly confidential information as appropriate. Under the direction of the administrator, the position is also responsible for drafting the appropriate policies and procedures for the Department as they relate to the various functions of the unit. Meets regularly with other DCS units to assess record request needs and provide recommendations on the redaction and release of records. Conducts unit meetings, huddle boards, monthly one‑on‑ones, and updates appraisals for all subordinate staff. Driving may be required. Other duties as assigned as related to the position. Knowledge, Skills & Abilities (KSAs): Knowledge of: Arizona Revised Statutes pertaining to confidentiality DCS missions and policies Redaction procedures Researching techniques Supervising, organizing, directing the maintenance and use of all records Computer hardware and software Department personnel rules and procedures Practices and procedures in management and supervision DCS Management Systems Department record retention policies, and statutory requirements related to confidentiality and the production of records. Skills in: Written and verbal communication Supervision techniques Problem identification, analysis and resolution Troubleshooting Conflict management Establishing and maintain interpersonal relationships Organization Utilizing Adobe Pro, OnBase, SharePoint, Guardian and Microsoft Office software (e.g. Word, Outlook, Excel) Ability to: Apply statute and policy to varying types of records requests Review records requests to ensure requests are valid Redact documents using Adobe Pro and other software Learn the agency's databases to research record availability Utilize Guardian, OnBase, SharePoint and Power BI to track data requests and due dates Direct their team according to Department personnel rules and policies Selective Preference(s): The ability to secure and maintain an Arizona Fingerprint Clearance Card. Pre‑Employment Requirements: The ability to secure and maintain clearance from the DCS Central Registry. This position does require driving or the use of a vehicle as an essential function of the job to conduct State business, the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona provides an excellent comprehensive benefits package including: Affordable medical, dental, life, and short‑term disability insurance plans Top‑ranked retirement and long‑term disability plans 10 paid holidays per year Vacation time accrued at 4:00 hours bi‑weekly for the first 3 years Sick time accrued at 3:42 hours bi‑weekly Deferred compensation plan Wellness plans Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page. Retirement: Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment. Contact Us: Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602‑255‑3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602‑255‑2903 or by email at recruiting@azdcs.gov. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. #J-18808-Ljbffr

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