Position Purpose
Supports aircraft Captain by ensuring safe and timely piloting of aircraft and performing other aircraft management duties.
Essential Duties
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned to this position as needed.
Required Knowledge, Skills and Abilities
The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.
Education and/or Experience
If a candidate interviews with the interview minimums, but not the hiring minimums, s/he will be eligible for hire upon successful completion of the interview process if s/he:
Preferred Education and/or Experience
Prior customer service experience, preferably in an aviation environment.
Regulatory
Language Skills
Ability to read, analyze, interpret and understand technical procedures and governmental regulations, sometimes quickly and under stressful or emergency situations. Able to effectively present information to and respond to questions from management, dispatch, crew, passengers, air traffic control, and the general public. Able to speak and be understood in English, including shouted verbal commands during emergency situations.
Reasoning/Problem Solving Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Capable of interpreting a variety of and multiple instructions furnished in written, oral, diagram, or schedule form. Must be able to remain calm, think and react quickly in all types of emergency situations including but not limited to: medical emergencies, aircraft decompression, emergency evacuations, fires, security threats, passenger disturbances, turbulence, etc.
Decision Making
Makes decisions to support strategic direction. Decisions tend to be medium range and of medium significance with moderate consequences, but may in unusual situations be significant and have safety-of-flight consequences. Decisions could require additional expenditure of resources if not sound and may impact safety. Able to process information quickly and react in a positive manner during unexpected and/or serious situations. Capable of controlling personal and emotional responses and acting appropriately under high levels of stress.
Physical Demands
Work Environment
Travel Requirements
Equal Opportunity Employer, Disability, and Veteran Accommodations
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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